IT & OT security that keeps your production line running
From the front office to the shop floor, Smartweb keeps the systems manufacturers run on — ERP, MES, CAD/CAM, and the OT, machines, and networks behind production — secure, connected, and online. Premium IT support and OT-aware cybersecurity, one predictable monthly bill, for less than the big national providers charge.
The shop floor and the network are now one system — and one target
Modern manufacturing runs on a connected stack: ERP and MES tracking every order and job, CAD/CAM and PLM holding your designs, and the PLCs, SCADA, HMIs, and machines on the floor that turn those plans into product. As business IT and operational technology (OT) merge onto the same networks, a problem on one side now reaches straight into production.
That convergence has made manufacturing the single most ransomware-targeted industry for years running, with attacks on OT environments climbing sharply — and a stopped line costing anywhere from thousands to tens of thousands of dollars per hour. For shops handling defense or aerospace work, CMMC and NIST SP 800-171 now gate the contracts themselves.
Smartweb works with small and mid-size manufacturers — job shops, fabricators, machine shops, plastics and electronics makers, food and beverage producers, and aerospace and defense suppliers — to keep the whole environment secure, integrated, and monitored under the model the rest of our business is built on: one plan, one source, one monthly bill — and meaningfully less than the national IT firms charge for the same work.
The IT problems manufacturers keep running into
These are the issues we're called in to fix most often across job shops, fabricators, and producers. Each one has a direct line to lost production, a stolen design, or a contract you can no longer bid.
A frequent ransomware target
Manufacturers are a frequent target for attackers, who know a stopped line creates intense pressure to pay fast. A single incident can halt production for days and cost far more than the security that would have prevented it.
OT/IT convergence exposes the shop floor
PLCs, SCADA, HMIs, and machine controllers were never built for the open internet, yet they now share networks with email and ERP. A breach on the office side can jump straight to production — and OT-targeted attacks are rising fast.
Downtime that's brutally expensive by the hour
When the line stops, the cost compounds fast — idle labor, missed ship dates, and penalties — often thousands to tens of thousands of dollars per hour. A failed server, a network outage, or a ransomware lock turns minutes into real money.
ERP, MES, and CAD that have to work as one
Quoting, scheduling, the floor, and shipping all depend on data flowing cleanly between ERP, MES, and CAD. When integrations break or hardware can't keep up, your team re-keys data, jobs slip, and small errors ripple into late, wrong shipments.
CMMC and defense-contractor compliance
If you handle controlled unclassified information (CUI) for defense or aerospace work, CMMC and NIST SP 800-171 are now a condition of the contract. Meeting all the required controls — and proving it — is beyond what most small shops can do alone.
Aging machines on unsupported, flat networks
Expensive equipment often runs on old, unpatchable Windows versions, all sitting on one flat network with no segmentation. It works — until it's the easy way in for an attacker or the single point of failure that takes everything down.
A complete IT department, tuned for the factory floor
We map our core services directly onto how your operation actually runs — office, engineering, and production — so technology drives output instead of stopping it.
Managed IT & help desk
24/7 monitoring and a responsive help desk that keep servers, workstations, scanners, and shop-floor terminals running — so a hardware fault never stops a production run.
Explore Managed ITCybersecurity & OT protection
Layered defenses, managed detection & response, and email security — plus network segmentation that walls the shop floor off from the office so a breach can't jump from an inbox to a PLC.
Explore CybersecurityCloud & multi-site access
Migrate ERP, files, and Microsoft 365 to the cloud so office, engineering, and multiple plants work from the same real-time data — with reliable links between every location.
Explore Cloud SolutionsBackup & business continuity
Immutable, ransomware-proof backups of ERP, designs, and configurations with tested recovery — so an attack or failure is measured in hours of recovery, not weeks of lost production.
Explore Disaster RecoveryNetwork, Wi-Fi & segmentation
Robust wired and wireless networks built for the plant floor, with the segmentation that isolates OT, guests, and office traffic — improving both reliability and security at once.
Explore Managed ITVirtual CIO & CMMC guidance
Executive IT strategy for ERP rollouts, automation, and growth — plus a clear roadmap to CMMC and NIST SP 800-171, so your technology keeps you eligible for the contracts you want to win.
Explore Virtual CIOOT/IT security & shop-floor uptime
We secure the place most providers won't touch — the production floor. By mapping your OT, segmenting PLCs, SCADA, HMIs, and legacy machines away from office and internet traffic, and monitoring it all 24/7, we keep an inbox compromise from ever reaching a controller, and keep aging-but-critical equipment producing instead of becoming your biggest risk.
What the right IT partner does for your bottom line
In a thin-margin, output-driven business, reliable and secure technology isn't overhead — it's what protects throughput, your designs, and the contracts that keep the plant busy.
Keep the line running
Proactive monitoring, segmented networks, and tested recovery keep production and the systems behind it online — cutting the costly downtime that eats directly into a thin manufacturing margin.
Premium support, lower total cost
Get senior-engineer service and enterprise-grade security tooling for less than the big national IT firms charge — one consolidated bill replaces a stack of vendors, surprise project fees, and an in-house hire you don't need.
Protect designs and IP
Layered security keeps proprietary designs, programs, and process know-how out of competitors' and attackers' hands — protecting the intellectual property that makes your shop hard to replace.
Win defense and enterprise contracts
Meeting CMMC, NIST SP 800-171, and customer security requirements keeps you eligible for defense, aerospace, and enterprise supply-chain work — turning compliance into a competitive advantage smaller rivals can't match.
Enterprise-grade IT for manufacturers — without the enterprise price tag
Long Island and the greater New York region have a deep manufacturing heritage, from aerospace and defense to precision machining, plastics, and food production. Smartweb supports the small and mid-size manufacturers across New York City, Nassau, and Suffolk County that keep that tradition going — resolving most issues remotely the same day and dispatching engineers on-site when hands-on work is needed at the plant.
We're a long-established technology firm that understands both the office and the floor, not a faceless national call center. You get a documented environment, a team that knows how ERP, MES, CAD, and OT fit together, and senior engineers who answer the phone — at a price that runs well below the big providers, because you pay for one accountable partner instead of layers of overhead. We dispatch engineers on-site nationwide, and our Virtual CIO and disaster-recovery services are available across the US for manufacturers with operations beyond the New York metro.
24/7
Monitoring & support
Same-day
Remote resolution
1 bill
Everything consolidated
We speak the language of your plant
We manage the infrastructure, security, and connectivity beneath the systems your operation runs on — office and floor alike — and coordinate with your software and equipment vendors so support never falls into the gap between them.
ERP & MES
Epicor, Infor, SAP Business One, Microsoft Dynamics, NetSuite, Global Shop, and JobBOSS — kept hosted, patched, backed up, and secure.
CAD/CAM & PLM
SolidWorks, AutoCAD, Mastercam, and Autodesk tools — with the workstation performance, file storage, and version control engineering depends on.
OT & shop floor
PLCs, SCADA, HMIs, and CNC controllers — inventoried, segmented onto protected networks, and monitored without disrupting production.
Quality & maintenance
CMMS, quality management, and the documentation systems behind ISO 9001 and AS9100 — kept available, backed up, and audit-ready.
Network & connectivity
Rugged plant-floor wired and wireless networks, multi-site links, and barcode/RFID scanning — built for the conditions and uptime production demands.
Microsoft 365 & collaboration
Email, Teams, SharePoint, and OneDrive — secured, backed up, and tuned so office, engineering, and supply-chain partners work from one set of files.
Running something not listed here? We almost certainly support it — ask us.
Manufacturing IT & OT — FAQ
Do you support our ERP, MES, and CAD systems?
Yes. We manage the servers, cloud, security, backups, and connectivity that Epicor, Infor, SAP, Dynamics, Global Shop, JobBOSS, SolidWorks, Mastercam, and your other applications rely on, and we coordinate directly with your software vendors when an application-level issue comes up — so one team is accountable for keeping it all online and integrated.
How do you secure the shop floor without disrupting production?
We start by mapping your OT — every PLC, SCADA system, HMI, and connected machine — then segment it onto protected networks separated from office and internet traffic, and monitor it continuously. The work is planned around your production schedule, using approaches designed for sensitive, legacy equipment, so you get the security benefit without taking the line down.
Can you help us meet CMMC and NIST SP 800-171?
Yes. We help defense and aerospace suppliers implement and document the controls CMMC and NIST SP 800-171 require — access control, MFA, encryption, logging, and a system security plan — and prepare you for assessment. Meeting these requirements keeps you eligible to bid and win the contracts that depend on handling controlled unclassified information.
Why is manufacturing the top ransomware target?
Because downtime is so expensive that attackers expect a fast payout, and because converged OT/IT networks and legacy equipment give them plenty of ways in. We reduce both the likelihood and impact with layered security, network segmentation that isolates the floor, MFA, staff training, and immutable backups — so an attack is far less likely to succeed and far easier to recover from without paying a ransom.
How can you offer premium IT support for less than the national providers?
Because you're not paying for their overhead. With Smartweb you get senior engineers, enterprise-grade security and monitoring tools, and one consolidated monthly bill — instead of a national firm's tiered call centers, per-ticket upcharges, and surprise project fees. Most manufacturing clients we take on were overpaying a large provider for slower, less personal service; we deliver the same enterprise-grade coverage at a noticeably lower total cost.
Do you provide on-site support across New York City, New Jersey, and Long Island?
We do. Most issues are resolved remotely the same day through our help desk, and we dispatch engineers on-site across New York City, New Jersey, and Long Island — including Nassau and Suffolk County — whenever hands-on work is needed at your plant or office. On-site support is also available nationwide, alongside our Virtual CIO and disaster-recovery services, for manufacturers with locations beyond the New York metro.
Let's keep your production secure and running
Book a free, no-obligation assessment. We'll review your IT, OT, security, and compliance posture, and show you exactly where the risks and quick wins are — no jargon, no pressure.